Privacy Policy
Last updated: September 13, 2026
The World Makes Scents, LLC (“The World Makes Scents,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit theworldmakesscents.com, purchase our products, contact us, or otherwise interact with our website and services.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Account information, if you create a customer account
Information you provide when contacting us
Browser, device, network, and IP address information
Information about how you interact with our website, such as pages viewed, links clicked, searches, and timestamps
Payment information is processed by our payment processing providers. We do not directly store complete credit or debit card information.
How We Use Your Information
We may use your personal information to:
Process payments and fulfill orders
Ship products to you
Provide order, shipping, return, and account notifications
Respond to questions and provide customer service
Maintain and improve our website and services
Detect or prevent fraud, misuse, or security issues
Comply with legal and regulatory requirements
Send marketing communications when permitted by law and based on your preferences
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. You may still receive non-promotional communications relating to purchases, accounts, returns, or other transactions.
Squarespace
Our website and online store are hosted by Squarespace.
Squarespace may collect information necessary to operate, secure, analyze, and improve the website, including information about your browser, network, device, IP address, and interactions with the website.
When you purchase something from our website, information such as your name, email address, billing and shipping addresses, phone number, and order details may be provided to Squarespace so that it can provide ecommerce and website services to us.
Analytics
We use website analytics to understand how visitors use our website and to improve our products, content, and customer experience.
Analytics information may include your browser and device information, IP address, pages visited, referring pages, clicks, searches, scrolling activity, and timestamps.
Squarespace provides analytics services for our website and may process this information on our behalf.
Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are required for the website and online store to function properly. Other cookies may be used for analytics, performance, personalization, or other purposes.
Where required, we may provide a cookie banner or other controls allowing you to manage non-essential cookies.
Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the website.
Orders and Payments
When you place an order, we collect information necessary to process and fulfill your purchase, such as your name, contact information, billing and shipping addresses, and details about your order.
Payment information is collected and processed by our payment processing provider or providers. Those providers process your information according to their own privacy policies and security practices.
Shipping
We share information necessary to deliver your order with shipping and delivery providers.
This may include your name, shipping address, email address, phone number, and information about the shipment.
Depending on the shipment, carriers may include USPS, UPS, FedEx, DHL, or other shipping providers.
Customer Accounts
If you create a customer account, we may collect and maintain information necessary to provide account functionality, such as your name, email address, billing and shipping addresses, phone number, and order history.
Emails
We may send transactional emails concerning your purchases or account, including order confirmations, shipping notifications, account notifications, and other customer-service communications.
If you subscribe to marketing emails, we may also send information about our products, promotions, or business. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
How We Share Information
We may share personal information with service providers when necessary to operate our business and provide services to you.
These may include:
Our website and ecommerce platform
Payment processors
Shipping and delivery companies
Analytics providers
Email and communications providers
Technology and security providers
Professional advisers and other service providers
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, rights, property, or safety.
We do not disclose sensitive personal information for the purpose of inferring characteristics about you.
Third-Party Websites
Our website may contain links to third-party websites or services. We do not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Data Security and Retention
We take reasonable measures to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also have rights relating to data portability, restriction of processing, withdrawal of consent, or certain uses of personal information for advertising.
These rights vary by jurisdiction and may be subject to exceptions under applicable law.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.
International Customers
If you access our website or purchase our products from outside the United States, your information may be processed or stored in the United States or other countries where our service providers operate.
Where required, appropriate safeguards may be used for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, legal requirements, or other operational reasons.
When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact:
The World Makes Scents, LLC
Chicago, Illinois, United States
sales@theworldmakesscents.com